Terms of Use

1. Terms and Definitions

1.1 In this User Agreement, unless the context explicitly indicates otherwise, the following terms shall have the meanings set forth below:

• "Steam" / "Steam Service" — An online service offered by Valve Corporation, which is the rights holder of the Inventory items. The CSDog service is not affiliated with, supported by, or sponsored by Valve Corporation. All trademarks, images, and item names are the property of their respective owners.
• "Owner" — The Service administration operating the website.
• "Inventory" — The ability to use one of the items specified in a Case, in accordance with the Steam Subscriber Agreement (store.steampowered.com/subscriber_agreement).
• "Personal Account" — A set of secure pages on the Site, accessed via authorization through the official Steam website (steamcommunity.com).
• "User" — A legally capable individual who has reached the age of 18 (age of majority), possesses a Steam account, and voluntarily accepts the terms of this Agreement. By registering on the site, the User confirms their age of majority.
• "Service" / "Site" / "CSDog" — A collective work consisting of information, texts, graphic elements, design, images, software, and other results of intellectual activity available at csdog.io.
• "Agreement" — This User Agreement.
• "Parties" — The Owner and the User.

1.2 All other terms and definitions shall be interpreted by the Parties in accordance with the legislation of Estonia and generally accepted practices for interpreting such terms on the Internet.

2. Conclusion of the Agreement

2.1 The text of the Agreement, permanently available at csdog.io/agreement, constitutes a public offer in accordance with the legislation of Estonia.

2.2 Acceptance of this offer means full and unconditional consent of the User to all terms of this Agreement without any exceptions or reservations.

2.3 Acceptance is carried out by the User performing actions to authorize on the Site via a Steam account.

3. Subject of the Agreement

3.1 The Owner grants the User:

3.1.1 A royalty-free simple (non-exclusive) license to use the Site for its intended purpose;

3.1.2 A compensated simple (non-exclusive) license to use a Case for its intended purpose, the cost of which is indicated on the Site.

3.2 Licenses are granted within the territory and for the duration that the Site remains accessible to the User.

3.3 The User is prohibited from: bypassing technical restrictions; studying the technology, decompiling, or disassembling the Site and Cases; creating copies of the Site or its design; modifying the Site's functionality; granting access to the Personal Account to third parties.

4. Functions of the Site and Personal Account

4.1 The User has the possibility to review the characteristics of Inventory presented in Cases and purchase licenses for Case use.

4.2 Via the Personal Account, the User may:

4.2.1 Accept Inventory into their Steam account;

4.2.2 Alienate the Inventory within one month in exchange for bonus points, which provide a discount on future Case licenses.

5. Inventory Acceptance and Alienation

5.1 From the moment the Inventory is displayed in the Personal Account, the User has one month to accept it into their Steam account or alienate it for bonus points.

5.2 Acceptance into Steam is subject to the User configuring their Steam profile settings (public inventory, correct Trade URL).

5.3 To receive an item, the User must click the "CLAIM" button.

5.4 Alienation: If an item is not accepted within one month, it is automatically exchanged for bonus points. The Parties agree that bonus points are not monetary funds, are not exchangeable for real money, and are non-refundable.

5.5 Cancellation Policy: After clicking "CLAIM" and successfully accepting the trade in Steam, cancellation is not permitted. In exceptional cases, support may review a compensation request (up to 50% of the item value). Systematic abuse will lead to account blocking.

6. Owner Reward

6.1 For the right to use the Case, the User pays a license fee in the amount indicated on the Site and on the page of the corresponding Case.

6.2 The license fee specified in clause 6.1 of the Agreement shall be paid by the User from funds previously transferred to the Owner through a payment service, information about which is available to the User at the moment of payment. The amount of funds is displayed in the Personal Account.

6.3 The payment for the license fee specified in clause 6.1 of the Agreement shall be made by the User in the manner and in accordance with the rules specified on the relevant page of the Site, taking into account the specifics and requirements established by the relevant payment service involved by the Owner for payment transactions.

6.4 The moment of payment of the license fee specified in clause 6.1 of the Agreement is the moment of writing off the corresponding amount of funds; the User is being informed of this by the corresponding change in the balance in the Personal Account.

7. Personal Data and Cookies

7.1 The User gives their consent to the Owner for the processing of information, including the User's personal data provided when using the Site, namely the data specified in the User's Steam account.

7.2 Processing of personal data includes the collection, recording, systematization, accumulation, storage, updating (modification), retrieval, use, transfer (distribution, provision, access), including cross-border transfer, anonymization, blocking, deletion, and destruction of personal data not classified as special categories of data, the processing of which under applicable Estonian law requires the User's written consent.

7.3 The processing of personal data is carried out for the purpose of fulfilling the Parties' obligations under this Agreement, registering the User on the Website, acquiring a license to use a Case, obtaining Inventory, and sending informational and other types of messages to the User's email address.

7.4 The User may withdraw their consent to the processing of personal data at any time by sending the Owner a corresponding written notice to the address specified in Clause 1.1 of this Agreement, by registered mail with confirmation of receipt. The User understands that such withdrawal shall constitute termination of this Agreement. The Owner retains the right to continue processing the User's personal data in cases provided for by law.

7.5 Additional or other provisions regarding the processing of personal data may be contained in a separate document published or available on the Website. In the event of any conflict between the provisions of such a document and the provisions of this section, the provisions of the separate document shall prevail.

7.6 We guarantee the security of payments made by bank card. Our payment processing center complies with international PCI DSS standards to ensure the secure handling of the payer's card details.

8. Limitation of Liability

8.1 The Owner shall not be liable for any losses incurred by the User as a result of unlawful actions by third parties, including but not limited to unauthorized access to the Personal Account.

8.2 The Owner shall not be liable for losses caused to the User due to the disclosure of account credentials necessary to access the Personal Account to third parties, where such disclosure did not occur through the fault of the Owner. The Owner does not provide software tools required to use the Inventory for its intended purpose on the User's device. Such software must be acquired and/or installed by the User independently.

8.3 The Website and its software tools, including the Personal Account and Cases, are provided "as is". The User assumes all risks associated with the use of the Website. The Owner, telecommunications operators (both wired and wireless) providing access to the Website, affiliates, suppliers, and agents of the Owner make no warranties with respect to the Website.

8.4 The Owner does not guarantee that the Website, Cases, or Personal Account will meet the User's expectations, or that access to the Website, Cases, and Personal Account will be uninterrupted, timely, reliable, or error-free.

8.5 Software or hardware failures, whether on the part of the Owner or the User, that result in the User's inability to access the Website and/or any Case and/or the Personal Account shall be considered force majeure and shall release the Owner from liability for non-fulfillment of obligations under this Agreement.

8.6 The Owner reserves the right to assign rights and transfer obligations under all commitments arising from this Agreement. By accepting this Agreement, the User consents to such assignment and transfer to any third parties. The Owner shall notify the User of any such assignment and/or transfer by publishing the relevant information on the Website.

8.7 The amount of damages that may be compensated by the Owner to the User, in any case, shall be limited in accordance with the applicable laws of Estonia.

8.8 Unless otherwise provided in this Agreement, in the event of a violation of the Agreement by the User, the Owner has the right to unilaterally terminate the Agreement and revoke the User's access to the Personal Account. If such violation causes harm to third parties, the User shall bear full responsibility for such damages.

9. Settlement of Disputes

9.1 All disputes arising from this Agreement shall be resolved through negotiations between the Parties.

9.2 If no agreement is reached within 30 business days from the date of a written claim, the dispute shall be submitted to the court at the location of the Owner (Estonia).

10. Refund Policy

10.1 All payments made on the Site are considered final once the User performs any transaction (including payment for Case licenses or other paid functions). Refunds are only possible before the funds have been used on the Site.

10.2 In the event the User initiates a chargeback procedure via a bank or other payment systems, the Owner reserves the right to immediately suspend access to the User's account until the circumstances are clarified and damages are reimbursed.

11. Final Conditions

11.1 The Parties hereby confirm that, in the course of executing (amending, supplementing, or terminating) this Agreement, as well as in correspondence related to such matters, the use of equivalents of handwritten signatures by the Parties is permitted. The Parties acknowledge that all notifications, messages, agreements, and documents executed in the fulfillment of obligations arising from this Agreement and signed using equivalents of handwritten signatures shall be legally binding and enforceable. Equivalents of handwritten signatures shall include authorized email addresses and login credentials to the Personal Account.

11.2 The Parties acknowledge that all notifications, messages, agreements, documents, and letters sent using authorized email addresses and the Personal Account shall be considered as duly sent and signed by the respective Party, unless explicitly stated otherwise in such correspondence.

11.3 Authorized email addresses of the Parties are as follows:

11.3.1 For the Owner: team@csdog.io

11.3.2 For the User: the email address specified when registering the Steam account.

11.4 The Parties undertake to maintain the confidentiality of information and credentials required to access their authorized email addresses and the Personal Account, and to prevent disclosure or transfer of such information to third parties. Each Party is independently responsible for establishing access control procedures to safeguard this information.

11.5 Until the moment the other Party receives notice of a breach of confidentiality, any actions and documents executed and transmitted using an authorized email address shall be deemed to have been carried out and sent by that Party, even if performed by other individuals. In such cases, the rights, obligations, and liability shall rest with the corresponding Party.

11.6 Similarly, until the moment the Owner receives notice from the User of a breach of confidentiality, any actions and documents executed and transmitted via the Personal Account shall be deemed to have been carried out and sent by the User, even if performed by other individuals. In such cases, the rights, obligations, and liability shall rest with the User.

12. Amendment of the Agreement

12.1 The Owner reserves the right to unilaterally amend the terms of this Agreement. Changes take effect upon publication of the new version on the Site.

12.2 Continued use of the Site after changes are made constitutes the User's acceptance of the updated terms.

13. Liability for Errors and Vulnerabilities

13.1 Obligation to report errors. The User undertakes to immediately notify the Service Administration of any identified technical errors, malfunctions, vulnerabilities, or other defects that may affect the operation of the Service (hereinafter referred to as "Errors").

13.2 Prohibition on exploitation. The User is prohibited from:

13.2.1 Using Errors to obtain any form of benefit (virtual and/or real assets, skins, loyalty points, etc.).

13.2.2 Transferring or disclosing information about Errors to third parties if the purpose of such disclosure is to gain profit or cause harm to the Service and/or other Users.

13.3 Right to correction. In the event that the use of an Error is discovered, the Administration has the right to take action without prior notice:

13.3.1 To correct, annul, or revoke any funds, items, skins, and/or other virtual assets awarded as a result of the use of the Error.

13.3.2 To delete any transactions made using the Error.

13.3.3 To block or restrict access to the account of the User who has violated this Agreement.

13.4 Disclaimer of Administration's liability.

13.4.1 The Administration is not liable for any losses, damages, lost profits, or other negative consequences incurred by the User in connection with the use of Errors, as well as in cases where the Administration takes measures to mitigate the consequences of using Errors.

13.4.2 Any actions performed by the User using Errors or knowingly broken mechanics are carried out at their own risk. The Administration is not liable for the consequences of such actions, including the complete or partial loss of the User's virtual assets or real funds.

14. Disclaimer of Warranties

14.1 Disclaimer of warranties. The Service is provided "as is". The Administration does not guarantee the uninterrupted or error-free operation of the Service, nor its compliance with the User's specific goals and expectations.

14.2 Limitation of liability. Under any circumstances, the Administration:

14.2.1 Is not liable for direct, indirect, incidental, consequential, special, or any other damages incurred by Users as a result of using or being unable to use the Service.

14.2.2 Does not guarantee the timely resolution of all Errors, nor the preservation and availability of all User data in the event of Errors related to the operation of the Service.

14.3 Limit of liability. The User agrees that the maximum liability of the Administration, if provided by applicable law, is limited to the amount paid by the User for the use of the paid services of the Service during the term of this Agreement, unless otherwise provided by mandatory legal provisions.

15. Other Provisions

15.1 Interaction with the Administration. The User agrees that the Administration has the right, at any time and without additional notice, to make changes to the operation of the Service (including fixing Errors, launching updates, and implementing new features) if such actions are necessary to ensure the security and proper functioning of the Service.

15.2 Acceptance of Terms. By continuing to use the Service, the User confirms their acceptance of the fact that the Administration is entitled to take any measures necessary to eliminate Errors and the consequences of their exploitation (including balance adjustments, item revocation, etc.) without any liability for potential losses incurred by the User.

15.3 Amendments to the Terms. The Administration reserves the right to unilaterally amend this Agreement by publishing the updated version on the Website. Continued use of the Service after such publication shall constitute the User's acceptance of the new terms.

16. Intellectual Property

16.1 All exclusive rights to the design, CSDog logo, software code, text materials, graphics, and other intellectual property objects of the Site belong to the Owner. Use of these objects without the Owner's written permission is strictly prohibited.

17. Contact Information

17.1 For all questions related to the operation of the Service or the performance of this Agreement, Users may contact us through the official communication channels indicated on the Website or via email at: team@csdog.io.

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